How to complain about our services

If you want to make a complaint about us, then in the first instance you should contact the Complaints Department by sending an email to Please tell us the service you wish to make a complaint about and your phone number and we’ll try to call you to resolve your complaint verbally. If we cannot resolve your complaint over the phone, you can make a formal complaint in writing:

By Email: Electronically, you can send your complaint along with any supporting evidence via email to:

By Post: By hard copy, you can send your complaint along with any supporting evidence by letter:

Complaints Department
Click Quote Marketing FZE
Duqe Square, Quarter Deck,
QE2, Dubai, UAE

For information about how we handle your personal information, please read our privacy notice.

How we will deal with your complaint.

We will aim to resolve your complaint as soon as possible and we will acknowledge receipt of your complaint within 7 working days. We will provide you with details of how to get in contact with your complaint’s handler within such acknowledgement.

Your complaint will be handled by the most appropriate member of staff with the experience to handle your complaint efficiently.

Within 30 calendar days of all the necessary information to investigate your complaint being received, we will respond to your complaint with our decision and any subsequent action to be taken.

If after this period and any subsequent attempts to resolve your complaint, you cannot settle your complaint with us and/or:

  • You remain dissatisfied about any aspect of our service; or
  • You think we have not acted properly or fairly; or
  • Your complaint relates to the way in which we have interpreted the law; or
  • You want to challenge our interpretation of the law,

You have the right to consider and take any further action you deem necessary.